Home Cooking Online Orders

Last Updated: 22/07/2026

These Terms of Service govern your use of the Home Cooking website and online ordering portal. By accessing our platform and placing an order, you agree to be bound by these terms.

1. Service Description

Home Cooking provides an online platform for customers to browse our menu, place orders for freshly prepared meals, and arrange for either pickup or delivery within our specified operating areas in South Africa.

2. Account Creation & Security

  • You must provide accurate, current, and complete information during the registration process.
  • You are responsible for safeguarding your password and login credentials.
  • You must immediately notify us of any unauthorized use of your account. We are not liable for any losses caused by unauthorized access to your portal.

3. Orders and Pricing

  • Currency: All prices are listed in South African Rands (ZAR) and are inclusive of VAT (where applicable).
  • Acceptance: An order is only considered accepted once payment has been successfully processed and you receive a confirmation email.
  • Availability: All menu items are subject to availability. If an item becomes unavailable after you place an order, we will contact you to offer a substitute or a refund for that item.
  • Pricing Changes: We reserve the right to modify our prices at any time without prior notice.

4. Delivery and Pickup

  • Estimates: Any delivery or pickup times provided are estimates only. While we strive to be punctual, we are not liable for delays caused by traffic, severe weather, load shedding, or other unforeseen circumstances.
  • Receiving Orders: It is your responsibility to ensure someone is available at the provided delivery address to receive the order. If our driver cannot reach you after reasonable attempts, the order will be returned to the kitchen, and you will not be eligible for a refund.
  • Delivery Areas: We only deliver to designated zones. If your address falls outside these zones, you must select the “Pickup” option.

5. Cancellations and Refunds

  • Perishable Goods: Because our products are made-to-order and perishable, orders cannot be cancelled or modified once the kitchen has begun preparation.
  • Refunds: If you receive an incorrect order or if the quality of the food does not meet reasonable standards, you must contact us within [Insert Time Frame, e.g., 2 hours] of receiving your food. Refunds or replacements are issued at the sole discretion of Home Cooking management.

6. Allergens and Dietary Requirements

While we make every effort to accommodate dietary restrictions and list known allergens (such as nuts, gluten, or dairy), our meals are prepared in a kitchen where cross-contamination may occur.

  • It is your responsibility to read the menu descriptions and select your meals carefully.
  • Home Cooking cannot guarantee that any meal is 100% free of specific allergens and accepts no liability for adverse allergic reactions.

7. Limitation of Liability

To the maximum extent permitted by South African law, Home Cooking shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, arising out of your use of our service or consumption of our products.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

9. Contact Information

For any questions regarding these Terms of Service or your orders, please contact us at:

  • Email: legal@homecookingsa.co.za
  • Phone: +27 82-563-6020
  • Address: 2 Crestwood Drive, Lonehill, 2062, Gauteng, South Africa