Home Cooking Online Orders

Last Updated: 22/07/2026

Welcome to Home Cooking. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online ordering portal. This policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa.

1. The Information We Collect

To provide you with our catering and delivery services, we collect the following personal information when you register an account or place an order:

  • Identity Data: First name and last name.
  • Contact Data: Email address and telephone/mobile number.
  • Delivery Data: Physical street address, city, suburb, and postal code.
  • Transaction Data: Details about payments to and from you, and other details of the meals you have purchased from us. (Note: We do not store your credit card details on our servers; these are handled securely by our payment gateway).
  • Profile Data: Your username, password, dietary preferences, order notes, and order history.

2. How We Use Your Information

We will only use your personal data for the following purposes:

  • Fulfillment: To process, prepare, and fulfill your meal orders.
  • Delivery: To ensure our drivers can accurately and timely deliver your food to your specified address.
  • Communication: To send you order confirmations, invoices, and updates regarding your delivery or pickup status.
  • Customer Support: To respond to your inquiries, handle refunds, or address complaints.
  • Account Management: To manage and maintain your registered client portal securely.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. Your data is strictly kept within our business operations. We may share your data only with:

  • Internal Staff: Kitchen staff and management to prepare your order.
  • Delivery Personnel: Our drivers, who are given only the necessary details (Name, Phone Number, and Address) to complete your delivery.
  • Service Providers: Secure third-party payment processors or IT hosting services that operate under strict confidentiality agreements.
  • Legal Obligations: Law enforcement or regulatory bodies if required by South African law.

4. Data Security

We have implemented appropriate security measures, including encryption and secure servers, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

6. Your Legal Rights (Under POPIA)

Under the POPI Act, you have the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data (the “right to be forgotten”).
  • Object to processing of your personal data.

To exercise any of these rights, please contact us.